Return & Refund Policy

At Yongsheng, we want every customer to enjoy a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help with our return and refund process.

Return Eligibility

We accept returns under the following conditions:

• Return requests must be submitted within 30 days of receiving your order.
• Items must be unused, unworn, unwashed, and in original condition.
• Products must include original packaging and any attached tags.
• Items that show signs of wear, damage, washing, or alteration may not be accepted.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, damaged, or altered.

Customized items, final sale items, and items that do not meet our return conditions may not be accepted.

How to Request a Return

To start a return request, please contact our customer service team with the following information:

• Order number
• Name used for the order
• Email address associated with the order
• Reason for return
• Photos or details of the issue (if applicable)

Please contact us before sending any items back. Returns sent without prior approval may not be processed.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our mistake.

We recommend using a trackable shipping service when returning items. Yongsheng is not responsible for packages lost during return shipping.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Refund Timing

Refunds are generally processed within 5-10 business days after the returned item has been received and approved.

The final time for funds to appear in your account may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us as soon as possible after delivery.

Please provide your order details and clear photos of the issue so our team can review and provide a suitable solution.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible after placing your order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:

Email:
sulaimanyakubuahmed8@gmail.com

Thank you for shopping with Yongsheng. We appreciate your trust and are committed to providing a smooth shopping experience.